Track ZTO Express Package
Enter your ZTO Express tracking number below to get real-time delivery status, current shipment location, and complete tracking history.
How to Track Your ZTO Express Shipment
Tracking a ZTO Express package is straightforward. Follow these steps to find the current status of your shipment.
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1
Get Your Tracking Number
Find your ZTO Express tracking number from your shipping confirmation email, receipt, or order details page.
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2
Enter the Tracking Number
Type or paste your tracking number into the search field above. Make sure there are no extra spaces.
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3
View Real-Time Status
Instantly see your package's current status, location, and complete delivery timeline with all checkpoints.
ZTO Express Tracking Number Formats
ZTO Express uses different tracking number formats depending on the service type. Use the table below to identify your tracking number and the associated service.
| Format | Example | Service |
|---|---|---|
| ZTO Express domestic waybill | Usually numeric; remove spaces and hyphens before querying; example format: #### #### #### |
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| Merchant order or reference ID | Marketplace-specific letters or digits; example format: ORDER-####-XXXX |
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| Partner-issued cross-border number | Numeric or alphanumeric; may include partner route codes; example format: XX #### #### ## |
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| UPU S10 postal identifier | Two letters + nine digits + two-letter country code; example format: LX ### ### ### CN |
ZTO Express Services & Delivery Times
ZTO Express offers multiple shipping services with different delivery speeds and coverage areas. Choose the service that best fits your shipping needs.
| Service | Delivery Time | Coverage |
|---|---|---|
| Domestic express parcel | China domestic consumer and ecommerce parcels that need pickup, sorting, transport and delivery tracking. | |
| Ecommerce shipping | Marketplace sellers, warehouses and platforms that need generated labels and status visibility for buyers. | |
| Cross-border or international-related route | Shipments where ZTO Express or a ZTO-related route handles one segment of an international ecommerce movement. | |
| Domestic express parcel | Varies by origin, destination, cutoff time, route and ZTO Express service availability. | |
| Cross-border or international-related route | Varies by origin, destination, customs, airline capacity, partner handoff and final-mile carrier. |
ZTO Express Tracking Statuses Explained
When you track a ZTO Express package, you will see one of the following delivery statuses. Each status indicates a different stage in the shipping process.
Info Received
The shipping label has been created and ZTO Express has received the shipment information. The package has not yet been picked up.
In Transit
Your package is on its way. It is moving through the ZTO Express network and may pass through multiple sorting facilities.
Out for Delivery
Your package has arrived at the local delivery facility and is on the delivery vehicle. It will be delivered today.
Delivered
Your package has been successfully delivered to the destination address.
Exception
An unexpected issue has occurred during delivery. This could include a failed attempt, customs hold, or incorrect address.
Expired
Tracking information is no longer available. This typically happens after 30 to 120 days.
Common ZTO Express Tracking Problems
Having trouble with your ZTO Express tracking? Here are the most common issues and how to resolve them.
Invalid number
The number may be mistyped, incomplete, a merchant order ID, or assigned to another carrier.
No tracking updates
The parcel may be waiting for pickup, moving without an intermediate scan, or delayed in a facility.
Label created only
Shipment data was submitted, but the parcel may not yet be physically handed to ZTO Express.
Stuck in transit
The parcel may be on line-haul transport, queued at a transfer center, delayed by weather or missing a scan.
Delivery exception or failed delivery
Courier could not complete delivery because of address, phone, access, refusal, payment, customs or safety issue.
Customs hold
Import or export clearance may require inspection, tax payment, product information or recipient identity data.
Delivered but not received
The parcel may be with reception, a family member, neighbor, locker, pickup point, wrong address or mis-scanned.
Lost or damaged package
A shipment investigation or compensation process may be required, usually with sender or merchant participation.
ZTO Express International Shipping & Customs
ZTO Express may appear in international ecommerce tracking when it handles an origin domestic leg, a ZTO-related cross-border service, warehouse pickup, a partner handoff or final-mile delivery. Customs events are not the same as delivery events, and arrival in a destination country does not mean import clearance is complete.
About ZTO Express
ZTO Express is a China-based express delivery and logistics carrier commonly known in Chinese as 中通快递. ZTO Express primarily operates parcel pickup, sorting, trunk transport and delivery services in mainland China, and it may appear in cross-border ecommerce tracking when a shipment is handled by ZTO Express, ZTO-related international services, or a logistics partner connected to a ZTO Express waybill.
Our tracking tool connects directly with ZTO Express’s systems to provide you with accurate, up-to-date tracking information. Simply enter your tracking number above to check the current status of your shipment.
Frequently Asked Questions
How do I track my ZTO Express package?
Enter your ZTO Express tracking number in the search field above and click "Track". You will instantly see the current delivery status, shipment location, and the complete tracking history of your package.
Where can I find my ZTO Express tracking number?
Your ZTO Express tracking number is usually found in the shipping confirmation email, on the receipt provided at the time of shipment, or in your order details on the retailer's website. It is a unique alphanumeric code assigned to your package.
How long does ZTO Express delivery take?
Delivery times vary depending on the service type, origin, and destination. ZTO Express offers different service levels including express, standard, and economy options. Check your tracking status for estimated delivery dates specific to your shipment.
What do ZTO Express tracking statuses mean?
Common statuses include: "Info Received" means the shipment label has been created, "In Transit" means the package is on its way, "Out for Delivery" means it will be delivered today, and "Delivered" confirms successful delivery. "Exception" indicates an issue that may cause delay.
Why is my ZTO Express tracking not updating?
Tracking information may take 24-48 hours to appear after shipment. Updates may also pause during customs clearance for international shipments, during weekends, or when the package is being transferred between sorting facilities. If there is no update for more than 5 days, contact ZTO Express directly.
Can I track multiple ZTO Express packages at once?
Currently, you can track one ZTO Express package at a time by entering each tracking number separately. For bulk tracking needs, consider using ZTO Express's official business tools or contacting their customer support.