Track Relay Package
Enter your Relay tracking number below to get real-time delivery status, current shipment location, and complete tracking history.
How to Track Your Relay Shipment
Tracking a Relay package is straightforward. Follow these steps to find the current status of your shipment.
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1
Get Your Tracking Number
Find your Relay tracking number from your shipping confirmation email, receipt, or order details page.
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2
Enter the Tracking Number
Type or paste your tracking number into the search field above. Make sure there are no extra spaces.
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3
View Real-Time Status
Instantly see your package's current status, location, and complete delivery timeline with all checkpoints.
Relay Tracking Number Formats
Relay uses different tracking number formats depending on the service type. Use the table below to identify your tracking number and the associated service.
| Format | Example | Service |
|---|---|---|
| Relay shipment tracking number | Masked alphanumeric or numeric reference such as RLY #### #### or #### #### ####; exact public rule not confirmed. |
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| Retailer order number | Merchant-specific pattern such as ORD ###### or WEB ######. |
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| Partner or upstream carrier reference | Partner-issued numeric or alphanumeric reference; pattern depends on the upstream network. |
Relay Services & Delivery Times
Relay offers multiple shipping services with different delivery speeds and coverage areas. Choose the service that best fits your shipping needs.
| Service | Delivery Time | Coverage |
|---|---|---|
| Relay ecommerce delivery | Retailer-to-consumer parcels within the Relay-supported UK delivery network. | |
| Relay returns | Merchant-authorized returns where the retailer provides a Relay return label or route. | |
| Cross-border last-mile handoff | Imported ecommerce parcels where Relay is used after UK injection or local handoff. | |
| Relay ecommerce delivery | Varies by origin, destination, merchant dispatch time and Relay service selected. | |
| Relay returns | Varies by drop-off, collection, merchant receipt and inspection process. |
Relay Tracking Statuses Explained
When you track a Relay package, you will see one of the following delivery statuses. Each status indicates a different stage in the shipping process.
Info Received
The shipping label has been created and Relay has received the shipment information. The package has not yet been picked up.
In Transit
Your package is on its way. It is moving through the Relay network and may pass through multiple sorting facilities.
Out for Delivery
Your package has arrived at the local delivery facility and is on the delivery vehicle. It will be delivered today.
Delivered
Your package has been successfully delivered to the destination address.
Exception
An unexpected issue has occurred during delivery. This could include a failed attempt, customs hold, or incorrect address.
Expired
Tracking information is no longer available. This typically happens after 30 to 120 days.
Common Relay Tracking Problems
Having trouble with your Relay tracking? Here are the most common issues and how to resolve them.
Invalid number
Order number entered instead of carrier tracking number, typo, or carrier not recognized.
No tracking or label created only
Electronic data exists but the parcel may not yet have been physically handed to Relay.
Stuck in transit
Missed scan, depot backlog, route issue, disruption or handoff delay.
Delivery exception or address issue
The courier could not access the address, the address is incomplete, or delivery instructions failed.
Delivered but not received
Safe-place delivery, household receipt, neighbour or concierge receipt, wrong address scan or premature delivery scan.
Lost, damaged or return problem
Parcel may be missing, damaged in transit, returned to sender, or awaiting merchant inspection.
Relay International Shipping & Customs
Relay is primarily described as a UK ecommerce delivery network. When a cross-border order shows Relay, Relay is most likely involved in the UK local delivery stage after an origin carrier, consolidator, customs broker or merchant logistics partner has moved the parcel toward the United Kingdom.
About Relay
Relay is a UK-focused ecommerce parcel delivery carrier and delivery-technology operator. Relay works in the carrier chain as a first-mile, sortation, line-haul and last-mile delivery network for merchants and recipients where a retailer has selected Relay for delivery or returns. Relay should not be confused with unrelated companies named Relay in payments, communications, staffing or software.
Our tracking tool connects directly with Relay’s systems to provide you with accurate, up-to-date tracking information. Simply enter your tracking number above to check the current status of your shipment.
Frequently Asked Questions
How do I track my Relay package?
Enter your Relay tracking number in the search field above and click "Track". You will instantly see the current delivery status, shipment location, and the complete tracking history of your package.
Where can I find my Relay tracking number?
Your Relay tracking number is usually found in the shipping confirmation email, on the receipt provided at the time of shipment, or in your order details on the retailer's website. It is a unique alphanumeric code assigned to your package.
How long does Relay delivery take?
Delivery times vary depending on the service type, origin, and destination. Relay offers different service levels including express, standard, and economy options. Check your tracking status for estimated delivery dates specific to your shipment.
What do Relay tracking statuses mean?
Common statuses include: "Info Received" means the shipment label has been created, "In Transit" means the package is on its way, "Out for Delivery" means it will be delivered today, and "Delivered" confirms successful delivery. "Exception" indicates an issue that may cause delay.
Why is my Relay tracking not updating?
Tracking information may take 24-48 hours to appear after shipment. Updates may also pause during customs clearance for international shipments, during weekends, or when the package is being transferred between sorting facilities. If there is no update for more than 5 days, contact Relay directly.
Can I track multiple Relay packages at once?
Currently, you can track one Relay package at a time by entering each tracking number separately. For bulk tracking needs, consider using Relay's official business tools or contacting their customer support.