Track Purolator Package
Enter your Purolator tracking number below to get real-time delivery status, current shipment location, and complete tracking history.
How to Track Your Purolator Shipment
Tracking a Purolator package is straightforward. Follow these steps to find the current status of your shipment.
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1
Get Your Tracking Number
Find your Purolator tracking number from your shipping confirmation email, receipt, or order details page.
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2
Enter the Tracking Number
Type or paste your tracking number into the search field above. Make sure there are no extra spaces.
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3
View Real-Time Status
Instantly see your package's current status, location, and complete delivery timeline with all checkpoints.
Purolator Tracking Number Formats
Purolator uses different tracking number formats depending on the service type. Use the table below to identify your tracking number and the associated service.
| Format | Example | Service |
|---|---|---|
| Purolator parcel tracking number | Usually a numeric or alphanumeric Purolator shipment identifier; example: 33## #### #### |
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| Purolator freight or shipment reference | Shipment, PIN, bill-of-lading or freight reference may appear in business records; example: PURO-REF-#### |
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| Delivery notice or pickup notice number | Notice-card identifier; example: DN #### #### |
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| Partner-issued international number | Origin carrier, postal or marketplace logistics ID; example: XX #### #### XX |
Purolator Services & Delivery Times
Purolator offers multiple shipping services with different delivery speeds and coverage areas. Choose the service that best fits your shipping needs.
| Service | Delivery Time | Coverage |
|---|---|---|
| Purolator Express | Time-sensitive Canadian documents and parcels requiring faster delivery standards. | |
| Purolator Ground | Cost-conscious Canadian parcel shipping where day-definite ground transit is acceptable. | |
| Purolator International | Cross-border and international shipments that require export, import or partner-network handling. | |
| Purolator Freight | Commercial freight, pallets and heavier shipments requiring freight pickup and delivery workflows. | |
| Purolator Express | Varies by exact Express product, origin, destination, pickup time and service availability. | |
| Purolator Ground | Varies by origin and destination; longer distances and remote areas generally require more transit time. | |
| Purolator International | Varies by origin, destination country, service, customs, export controls and partner delivery network. |
Purolator Tracking Statuses Explained
When you track a Purolator package, you will see one of the following delivery statuses. Each status indicates a different stage in the shipping process.
Info Received
The shipping label has been created and Purolator has received the shipment information. The package has not yet been picked up.
In Transit
Your package is on its way. It is moving through the Purolator network and may pass through multiple sorting facilities.
Out for Delivery
Your package has arrived at the local delivery facility and is on the delivery vehicle. It will be delivered today.
Delivered
Your package has been successfully delivered to the destination address.
Exception
An unexpected issue has occurred during delivery. This could include a failed attempt, customs hold, or incorrect address.
Expired
Tracking information is no longer available. This typically happens after 30 to 120 days.
Common Purolator Tracking Problems
Having trouble with your Purolator tracking? Here are the most common issues and how to resolve them.
Invalid number or no result
Remove spaces and hyphens, confirm the number source, and verify that it is not an order ID.
Label created but no movement
Treat it as pre-shipment until Purolator records pickup or receipt.
Stuck in transit or long gap
Check the service standard, holidays, weather alerts and whether the parcel is between facilities.
Delivery exception or address issue
Review the exception wording and use Purolator delivery management or customer service promptly.
Delivered but not received
Check the delivery location, reception, mailroom, household members and proof-of-delivery information first.
Lost, damaged, customs hold or return to sender
Keep packaging and documents, identify who paid for shipping, and start the correct inquiry or claim path.
Purolator International Shipping & Customs
Purolator participates in cross-border and international shipping, but not every scan is controlled by Purolator. Customs authorities, brokers, line-haul partners and destination delivery partners may control different phases.
About Purolator
Purolator is a Canadian integrated package, courier, freight and logistics carrier. Purolator operates pickup, line-haul, sorting, delivery, freight and business logistics services mainly in Canada, while international shipments may involve customs authorities and partner networks outside Canada.
Our tracking tool connects directly with Purolator’s systems to provide you with accurate, up-to-date tracking information. Simply enter your tracking number above to check the current status of your shipment.
Frequently Asked Questions
How do I track my Purolator package?
Enter your Purolator tracking number in the search field above and click "Track". You will instantly see the current delivery status, shipment location, and the complete tracking history of your package.
Where can I find my Purolator tracking number?
Your Purolator tracking number is usually found in the shipping confirmation email, on the receipt provided at the time of shipment, or in your order details on the retailer's website. It is a unique alphanumeric code assigned to your package.
How long does Purolator delivery take?
Delivery times vary depending on the service type, origin, and destination. Purolator offers different service levels including express, standard, and economy options. Check your tracking status for estimated delivery dates specific to your shipment.
What do Purolator tracking statuses mean?
Common statuses include: "Info Received" means the shipment label has been created, "In Transit" means the package is on its way, "Out for Delivery" means it will be delivered today, and "Delivered" confirms successful delivery. "Exception" indicates an issue that may cause delay.
Why is my Purolator tracking not updating?
Tracking information may take 24-48 hours to appear after shipment. Updates may also pause during customs clearance for international shipments, during weekends, or when the package is being transferred between sorting facilities. If there is no update for more than 5 days, contact Purolator directly.
Can I track multiple Purolator packages at once?
Currently, you can track one Purolator package at a time by entering each tracking number separately. For bulk tracking needs, consider using Purolator's official business tools or contacting their customer support.