Track Cainiao Package
Enter your Cainiao tracking number below to get real-time delivery status, current shipment location, and complete tracking history.
How to Track Your Cainiao Shipment
Tracking a Cainiao package is straightforward. Follow these steps to find the current status of your shipment.
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1
Get Your Tracking Number
Find your Cainiao tracking number from your shipping confirmation email, receipt, or order details page.
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2
Enter the Tracking Number
Type or paste your tracking number into the search field above. Make sure there are no extra spaces.
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3
View Real-Time Status
Instantly see your package's current status, location, and complete delivery timeline with all checkpoints.
Cainiao Tracking Number Formats
Cainiao uses different tracking number formats depending on the service type. Use the table below to identify your tracking number and the associated service.
| Format | Example | Service |
|---|---|---|
| LP + 14 digits | LP12345678901234 |
Cainiao Standard / Economy |
| Alphanumeric (varies) | CAINIAO1234567890 |
Cainiao Super Economy |
| AE + digits | AE1234567890CN |
AliExpress Standard Shipping |
Cainiao Services & Delivery Times
Cainiao offers multiple shipping services with different delivery speeds and coverage areas. Choose the service that best fits your shipping needs.
| Service | Delivery Time | Coverage |
|---|---|---|
| Cainiao Standard Shipping | 15-30 days | 200+ countries |
| Cainiao Super Economy | 30-60 days | International |
| AliExpress Standard Shipping | 15-45 days | International |
| Cainiao Saver Shipping | 20-40 days | International |
| Cainiao Expedited Shipping | 7-15 days | Select countries |
Cainiao Tracking Statuses Explained
When you track a Cainiao package, you will see one of the following delivery statuses. Each status indicates a different stage in the shipping process.
Info Received
The shipping label has been created and Cainiao has received the shipment information. The package has not yet been picked up.
In Transit
Your package is on its way. It is moving through the Cainiao network and may pass through multiple sorting facilities.
Out for Delivery
Your package has arrived at the local delivery facility and is on the delivery vehicle. It will be delivered today.
Delivered
Your package has been successfully delivered to the destination address.
Exception
An unexpected issue has occurred during delivery. This could include a failed attempt, customs hold, or incorrect address.
Expired
Tracking information is no longer available. This typically happens after 30 to 120 days.
Common Cainiao Tracking Problems
Having trouble with your Cainiao tracking? Here are the most common issues and how to resolve them.
No tracking updates for weeks
Cainiao economy services have limited tracking. The package may be in bulk shipping via sea freight. Updates typically resume when the package arrives in the destination country.
Tracking shows delivered but not received
Cainiao hands off to local postal services for last-mile delivery. The local carrier may have left it at a post office or with a neighbor. Contact your local post office.
Package stuck in transit for over 60 days
For AliExpress orders, you can open a dispute if the package hasn't arrived within the buyer protection period. The seller will need to extend protection or refund.
Multiple tracking numbers
AliExpress orders sometimes show a Cainiao tracking number and a local carrier number. The local number becomes active once the package enters your country.
Cainiao International Shipping & Customs
Cainiao shipments are subject to customs clearance at the destination country. Low-value shipments may pass through customs quickly, while higher-value items may require duty payment. Cainiao pre-clears certain shipments through its bonded warehouse network.
Shipping Restrictions
Cainiao follows international shipping regulations. Prohibited items include hazardous materials, counterfeit goods, weapons, and items banned by Chinese export law or destination country import law.
About Cainiao
Cainiao Network is the logistics arm of Alibaba Group, managing one of the world's largest logistics networks. Cainiao coordinates deliveries for AliExpress, Taobao, and Tmall, processing hundreds of millions of packages daily. The platform connects with over 3,000 logistics partners worldwide to provide end-to-end delivery solutions.
Our tracking tool connects directly with Cainiao’s systems to provide you with accurate, up-to-date tracking information. Simply enter your tracking number above to check the current status of your shipment.
Cainiao Customer Service
Need to contact Cainiao directly? Use the following contact information.
Frequently Asked Questions
How do I track my Cainiao package?
Enter your Cainiao tracking number in the search field above and click "Track". You will instantly see the current delivery status, shipment location, and the complete tracking history of your package.
Where can I find my Cainiao tracking number?
Your Cainiao tracking number is usually found in the shipping confirmation email, on the receipt provided at the time of shipment, or in your order details on the retailer's website. It is a unique alphanumeric code assigned to your package.
How long does Cainiao delivery take?
Delivery times vary depending on the service type, origin, and destination. Cainiao offers different service levels including express, standard, and economy options. Check your tracking status for estimated delivery dates specific to your shipment.
What do Cainiao tracking statuses mean?
Common statuses include: "Info Received" means the shipment label has been created, "In Transit" means the package is on its way, "Out for Delivery" means it will be delivered today, and "Delivered" confirms successful delivery. "Exception" indicates an issue that may cause delay.
Why is my Cainiao tracking not updating?
Tracking information may take 24-48 hours to appear after shipment. Updates may also pause during customs clearance for international shipments, during weekends, or when the package is being transferred between sorting facilities. If there is no update for more than 5 days, contact Cainiao directly.
Can I track multiple Cainiao packages at once?
Currently, you can track one Cainiao package at a time by entering each tracking number separately. For bulk tracking needs, consider using Cainiao's official business tools or contacting their customer support.